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Shipping Policy

  1. Due to COVID-19 outbreak, our site stop the delivery service to all hospitals, clinics, quarantine centres, and buildings in which confirmed cases of the patients of COVID-19 infection have stayed during the symptomatic phase in past 14 days. All the delivery service may have chance to delay the delivery day from 7-14 days. Sorry for any inconvenience caused.
  2. You may enjoy free delivery service to your specified billing address when your order is HKD500 or above. Otherwise, we will charge HKD80 per order.
  3. Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, but excluding  Tung Chung, Discovery Bay, Ma Wan, all outlying islands, restricted area and remote area. This delivery service is available in 1pm-6pm from Monday to Saturday (excluding Sunday and public holidays) at one of the following time slots: 1pm-6pm (Maybe delay if have traffic congestion, traffic accident or etc.)
  4. Delivery service is not available at non-permanent address, hotel guest rooms, ports, construction sites, warehouses, hospitals, any dangerous places and etc.
  5. Delivery service is also not available the building without the elevator and no authorized or legitimate unloading areas.
  6. You should sign the copy of invoice upon delivery. If no one make this signature, a delivery fee HKD80 will be charged on next delivery requested.
  7. If the delivery day is delayed due to hoisting of typhoon signals no.8 or above or black rain storm signal. We will arrange another day for delivery.
  8. All expected delivery dates and time are estimated only. Our site should not liable for any loss or damage incurred or suffered by the customers as a result of any late delivery.
  9. In case of any dispute, our site has a final determination.